Job Description
Salesforce Business Analyst
Position- Contract - Lowell, Massachusetts-MA (Remote)
Required:
- 3–5 years Salesforce BA or functional consultant experience
- Experience gathering requirements, conducting workshops, documenting workflows
Ability to build: - SOPs
- Process maps (Visio, Lucidchart, Miro)
- User stories
- Acceptance criteria
- Understanding of Salesforce objects: Leads, Contacts, Opportunities, Cases
- Experience coordinating with technical teams (developers, architects)
- Strong communication and stakeholder management skills
- Ability to support change management, training, and adoption
- Analytical mindset with ability to diagnose data/process gaps
Preferred Skills - 5–7+ years BA experience, ideally in CRM or higher-ed
- Salesforce certifications:
- Salesforce Business Analyst
- Admin (ADM-201)
- Advanced Admin (ADM-211)"
- Experience in education CRM environments (TargetX, Slate, EDA)
- Experience defining KPIs and reporting requirements
- Experience working with Marketing Cloud or MC Connect
- Ability to build business cases and roadmap proposals
- Experience with RFP-level documentation and client presentations
Specific Skills: - Requirements analysis
- Process mapping (Visio/Lucidchart/Miro)
- SOP development
- Acceptance criteria creation
- Salesforce object model understanding
- Change management & training support
- Data quality & workflow analysis
If you are interested, please share your updated resume with your contact number to
[email protected] , and also feel free to reach out at
972-433-6033 Ext. 1005 This is a remote position.
Job Tags
Full time, Contract work, Remote work,