Job Description
The IT Support Specialist will support Infrastructure operations by configuring, maintaining, troubleshooting and supporting systems and networks. You will provide Level 1 and 2 support for ongoing business operations and IT projects.
Responsibilities:
- Support day to day activities for manufacturing plant and corporate IT Infrastructure, desktops, and peripherals.
- Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations.
- Using the help desk ticketing system, ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner.
- Support of the IT environment including areas such as systems, networks, applications, IT/OT, printers, security, etc.
- Perform equipment upgrades, refreshes, moves/adds/changes, and configuration
- Assist with and have the opportunity to develop skills with servers and network routers and switches.
- Work on special IT or technology projects as assigned.
- Opportunities to get additional formal training and certifications are offered.
Experience:
- High School Diploma and 3+ years of relevant work experience; Associates Degree and 1-2 years of relevant experience; Bachelors Degree and relevant experience as a co-op or other professional experience.
- CompTIA A+ or other similar certifications are a plus.
- Relevant experience in a Microsoft Windows-based environment.
- In-depth ability to troubleshoot, repair, and configure PC's, laptops, printers and other peripherals.
- Basic knowledge of networking equipment, switches, routers, networking principles, and firewall rules.
- Prior experience with a service desk ticketing system.
- Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams.
- Strong organizational skills and the ability to manage multiple tasks and priorities.
- The ability to learn and continue to develop skills with Servers, Networking, Active Directory, Asset Management and Business Applications.
Job Tags
Work experience placement,