IT Helpdesk Responsibilities _ : _
• Monitor production scheduling, execution, and completion of jobs.
• Provide technical support as required.
• Perform scheduled preventive maintenance.
• Set up and configure desktop computers, including software installation and hardware peripheral setup.
• Repair hardware peripherals as needed.
• Enhance laptop security by configuring antivirus settings (port blocking, web blocking).
• Manage hardware and software security.
• Troubleshoot, track, report, repair, and maintain computer equipment.
• Diagnose hardware and software issues on personal computers and peripherals.
• Escalate complex issues to appropriate technical resources.
• Maintain up-to-date records/logs of IT tickets.
• Resolve queries independently.
• Manage employee onboarding and offboarding, including user account administration.
• Train end-users on technology tools and applications.
• Coordinate with hardware and software vendors to resolve equipment and software issues.
• Manage and maintain inventory of all equipment, software, and licenses.
• Recommend system equipment upgrades.
• Manage IP telephony devices.
• Manage cloud storage platforms, including creating team folders.
• Supervise contractors with access to create VPN accounts.
• Manage and maintain backup and disaster recovery systems.
• Support complex technical projects.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certification (e.g., ITIL4, CompTIA A+).
• 8 + years of proven experience in IT support roles.
• Strong knowledge of hardware and software troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.