The Express Service Manager oversees the daily operations of the Express/Lube Service Department, ensuring fast, high-quality vehicle maintenance while delivering an exceptional customer experience. This role is responsible for managing technicians and advisors, maintaining productivity and profitability, and upholding dealership and manufacturer standards. Key Responsibilities * Manage and supervise the Express Service Department, including express technicians and service advisors * Ensure efficient workflow to meet express service time standards (oil changes, tire rotations, inspections, light maintenance, etc.) * Monitor productivity, efficiency, and quality control to maximize customer satisfaction and profitability * Train, coach, and develop express technicians and advisors to improve performance and retention * Maintain a safe, clean, and organized work environment * Ensure compliance with dealership policies, manufacturer guidelines, and safety regulations * Monitor inventory levels for express service supplies and coordinate ordering as needed * Handle customer concerns or escalations promptly and professionally * Collaborate with the Service Manager and other department leaders to improve processes and service performance * Track and report key performance indicators (KPIs) such as hours per RO, throughput, CSI, and sales metrics Qualifications * Minimum of 2–5 years of automotive service experience (express/lube experience preferred) * Prior supervisory or management experience in an automotive service environment preferred * Strong leadership, communication, and organizational skills * Ability to work in a fast-paced, high-volume environment * Customer-focused mindset with problem-solving abilities * Basic computer skills and experience with dealership management systems (CDK, Reynolds, or similar preferred) * Valid driver’s license with a clean driving record Physical Requirements * Ability to stand, walk, and move throughout the service department for extended periods * Ability to lift up to 50 pounds * Comfortable working in a shop environment with noise, fumes, and varying temperatures Compensation & Benefits (Optional Section) * Competitive salary and/or commission structure * Health, dental, and vision insurance * 401(k) with company match * Opportunities for advancement within the dealership late