Job Title: IT Support Specialist

Location: Tampa, FL :: Onsite

Job Context

Experience with an enterprise level ticketing system - ServiceNow experience is a plus

The Support Specialist IT will be involved mainly in:

Incident management, Request management, Change management, Knowledge management and Access rights management
Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
Perform incident resolutions and request fulfilment and supports end users on a variety of issues
Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
Service end-user requests at the IT Service Spot

Wanted profile:

Excellent customer service skills and Dutch language skills
Completes assignments without direct supervision and good team player
Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
Experience with an enterprise level ticketing system - ServiceNow experience is a plus

Activities include (but not limited to )

Treatment of tickets and requests from end-users for all Deskside related support
Handling end-user hardware request including coordination of, and delivery and pick-up
Deploy/return/retire equipment (laptops, ) in IT Equipment
RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ) with supplier
Handling mobile telephony related requests
Diagnosing and resolving issues at the IT Service Spot
Roll-out and coordination of the fleet replacement (laptop, desktop)

Local area,